Utility Performance
Utility Performance
Improving operational efficiency and effectiveness to deliver high-quality customer service
Over half of the money spent by utilities is used to provide the day-to-day services required by their customers. Brown and Caldwell’s utility performance experts assist our clients in improving their operations by partnering to determine the optimal investment of these valuable operation and maintenance resources. This strengthens the financial outlook and provides resources for improving infrastructure and providing consistent high-quality customer experiences.
Asset Management
Maximizing the life of assets through solid business processes and sound decision making
Operations and Maintenance
Offering hands-on expertise in startup, commissioning, and maintenance management activities for new and existing facilities
Information Technology
Applying integrated technology solutions and dashboard reporting in areas including GIS, Maintenance Management, and Capital Delivery
Asset Management
Maximizing the life of assets through solid business processes and sound decision making
Operations and Maintenance
Offering hands-on expertise in startup, commissioning, and maintenance management activities for new and existing facilities
Information Technology
Applying integrated technology solutions and dashboard reporting in areas including GIS, Maintenance Management, and Capital Delivery
“For today’s water utilities, the world is watching. Increased customer expectations, greater demands for limited resources, loss of institutional knowledge are all challenges that must be met by our clients. We bring proven solutions that are crafted to meet the utility’s needs creating a trajectory of continuous improvement.”
Kirk Olds
National Practice Leader
“For today’s water utilities, the world is watching. Increased customer expectations, greater demands for limited resources, loss of institutional knowledge are all challenges that must be met by our clients. We bring proven solutions that are crafted to meet the utility’s needs creating a trajectory of continuous improvement.”
Kirk Olds
National Practice Leader
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Related Papers and Reports
- Institutional Knowledge and Succession Planning in The Cloud: A Low-Cost Way to Capture How Things Really Work
- Notes from the War Room Don’t Let Performance Data Kill Your Strategy
- Benchmarking at the Miami-Dade Water and Sewer Department to Achieve Competitive Utility Performance
- Moving Beyond Benchmarking To Competitve Utility Performance: Applying Private Sector Business Tools in The Public Utility